Public sector · 2014

EASY TO START YOUR OWN COMPANY WITH BOLAGSVERKET’S E-SERVICES

The task of Bolagsverket – the Swedish Companies Registration Office – is to ensure favourable conditions for businesses by creating a good infrastructure for growth and provide people with the information needed to realize their dreams. The basic strategy is to encourage customers to use their e-services, which enable digital customer interaction in a fast, smooth, and easy process that minimizes the risk of error.

 

Om Bolagsverket

Bolagsverket examines, registers and provides information to facilitate the running of businesses on a legally secure commercial platform. Bolagsverket coordinates and develops efficient services for businesses and enterprises.

www.bolagsverket.se

It’s all on the website, but what is most important for me?

A CUSTOMER – ABOUT BOLAGSVERKET’S E-SERVICES.

The challenge

Bolagsverket’s e-services were built in different stages over a long period of time. The process initially lacked coordination, resulting in a range of different or fragmented services that lacked a holistic approach. We helped Bolagsverket gain new insights from a customer perspective, which lead to a re-packaging of their e-services.

The result

By mapping the movement patterns of Bolagsverket’s various customers and their basic needs, areas that could be improved were identified. We were able to develop proposals covering basic functions and clearly defined solutions for re-packaging Bolagsverket’s e-services. Further, we helped them with priorities and a roadmap, setting out what should be initiated first and clarified which changes would provide the greatest customer value.

Gustav Gullberg

Management & Support · Servicedesign

teamledare/strateg
+46 70 886 01 37
gustav.gullberg@transformatordesign.se

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